TERMS OF USE

Effective Date: 09.01.2026

Last Updated: 09.01.2026

Please read these Terms of Use carefully before using the Klavuz Chat mobile application (“Application”). By accessing or using the Application, you agree to these Terms of Use. If you do not agree to any part of the Terms, you should not use the application.

1. Definitions

Application: The mobile software called Klavuz Chat

Company: Klavuz Chat

Service: Voice and video chat, messaging, live communication and related digital services offered through the application

Application Store: Apple App Store or Google Play Store

User: The natural person who accesses or uses the application

2. Scope of Service

  • Voice chat
  • Video chat
  • Text messaging
  • Interaction and communication features

The company reserves the right to change, suspend or terminate the service content and scope at any time.

3. Age Limit

The application is only for users aged 18 and over. By using the application, the user declares that they are over 18 years of age.

Note: If a family member notices a user under the age of 18, please contact us immediately.

4. User Obligations

  • Using the application in accordance with applicable legislation
  • Complying with the Community Guidelines
  • Not infringing on the rights of others
  • Not using misleading, false, or personal information

The user is solely responsible for all audio, video, and written communications made through the application.

5. Prohibited Behaviors

  • Sharing sexual, pornographic, or obscene content
  • Violence, threats, hate speech, insults, or harassment

Discrimination based on religion, language, race, gender, nationality, or any personal characteristic

  • Promoting illegal activities
  • Encouraging the use of alcohol, cigarettes, drugs, or harmful substances
  • Impersonation or using misleading identities
  • Spam, unauthorized advertising, or abuse
  • Attempts to disrupt the platform's technical infrastructure
  • In case of violation, the user account may be temporarily or permanently closed.

Klavuz Chat enforces a strict zero-tolerance policy for objectionable content and abusive users.

Users may report content or users directly within the application, and moderation actions may include content removal and account suspension/termination.

6. Audio and Video Communication

  • Audio and video calls are live.
  • Calls cannot be recorded without the explicit consent of the other party.
  • The company is not responsible for the content of calls.

Calls may be terminated immediately in case of behavior that violates the rules.

7. Paid Services

  • All payments are made through the App Store or Google Play.
  • Digital services are non-refundable once use has begun.
  • Subscriptions automatically renew unless canceled by the user.

For details, see the Payment and Refund Policy.

8. Account Suspension and Termination

  • Violation of the Terms of Use
  • Legal liabilities
  • Compulsory platform security

When the account is closed, the user's right to access the service ends.

9. Limitation of Liability

  • The service is provided "as is" and "as available".
  • It does not guarantee that the service will be uninterrupted or error-free.
  • It cannot be held liable for indirect, special, or consequential damages.

The company's total liability is limited to the amount paid by the user for the service.

10. Third-Party Services

The application may contain links to third-party websites or services. The company is not responsible for the content or applications of these services.

11. Privacy

The processing of personal data is carried out within the scope of the Privacy Policy. Users are deemed to have accepted the Privacy Policy by using the application.

12. Applicable Law and Jurisdiction

These Terms of Use are subject to the laws of the Republic of Turkey. In case of disputes arising between the parties, the Turkish Courts shall have jurisdiction.

13. Changes to Terms

The company may update the Terms of Use at any time. Updates will take effect on the date they are published within the application. Continuing to use the application means acceptance of the updated terms.

14. Contact

Email: info@kilavuzchat.com | In-app support channel

Safety reports are reviewed and acted upon as quickly as possible, and no later than 24 hours for valid objectionable-content reports.

These Terms of Use have been prepared taking into account the guidelines of the Apple App Store and Google Play Store.